Frequently Asked Questions (FAQs)

At LustyTribe, we believe in providing a seamless shopping experience with complete discretion, top-quality products, and exceptional customer service. Below, you’ll find answers to the most common questions about our products, shipping, returns, payments, and more. If you have any other questions, feel free to reach out to our support team at tribecare@lustytribe.com.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment gateways. Your payment details are 100% encrypted and secure, ensuring a safe transaction every time.

Is my payment information secure?

Absolutely! We use SSL encryption and PCI-compliant payment processing to keep your financial details safe. Your privacy and security are our top priorities.

Will the transaction name on my bank statement be discreet?

Yes! Purchases from LustyTribe will appear under a generic, non-descriptive name on your bank statement. We ensure your privacy at every step.

Shipping & Discreet Packaging

How discreet is your shipping and packaging?

We take discreet shipping seriously. All orders are packed in plain, unbranded boxes with no logos or labels revealing the contents. There is no mention of our store or product category anywhere on the package.

We take discreet shipping seriously. All orders are packed in plain, unbranded boxes with no logos or labels revealing the contents. There is no mention of our store or product category anywhere on the package.

 

Do you offer international shipping?

Yes! We ship worldwide. However, some countries have restrictions on adult products. If you're unsure whether we ship to your location, contact our support team.

 

What carriers do you use for shipping?

We use reliable carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery. All shipments come with tracking information.

Can I track my order?

Yes! Once your order is shipped, we’ll send you a tracking number via email so you can monitor your package's journey.

 

What if my package is lost or delayed?

If your package is delayed, please allow a few extra days, as carriers sometimes experience unforeseen issues. If your package is lost, contact us immediately, and we’ll assist you in resolving the matter.

Returns & Refunds

Can I return or exchange an item?

We offer a 100% satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened, unused items within 30 days of delivery for a refund or exchange.

 

What if I receive a defective or wrong product?

We take quality control seriously, but if you receive a damaged, defective, or incorrect item, contact us immediately, and we will arrange a replacement or refund at no cost to you.

 

Are delivery charges refundable?

Delivery charges are only refundable if you receive a faulty item and request a refund. Otherwise, the cost of return shipping is the customer’s responsibility.

 

How do I return a product?

To initiate a return, email us at tribecare@lustytribe.com with your order details. We will provide return instructions and the return shipping address.

Product Information

Are the products body-safe?

Yes! We only sell high-quality, body-safe materials such as medical-grade silicone, ABS plastic, and phthalate-free rubber to ensure your safety.

 

How do I clean and store my products?

Most products can be cleaned with warm water and mild soap or a special toy cleaner. Store your items in a dry, clean place away from direct sunlight.

 

Can I use lubricants with my products?

Yes! We recommend using water-based lubricants as they are safe with all materials. Silicone-based lubricants should not be used with silicone toys, as they may degrade the material.

Privacy & Security

Is my personal information safe?

Yes! We never share your data with third parties. Our website is SSL-secured, ensuring your personal and payment details are completely safe.

 

Will my email or phone number be used for marketing?

We respect your privacy. You will only receive promotional emails if you opt-in to our newsletter. You can unsubscribe at any time.

 

Do you offer anonymous browsing?

Yes! You can browse and shop on our website without creating an account. If you choose to register, your information is securely stored and never shared.

Additional Information

Do you offer discreet gift wrapping?

Yes! You can choose discreet gift wrapping at checkout and even add a personalized message for a special touch.

 

Do you offer product recommendations?

Absolutely! Whether you're a beginner or an expert, our customer support team is here to help you find the perfect product for your needs.

What makes LustyTribe different from other stores?

LustyTribe is more than just an adult store—we are a trusted and customer-focused brand. Here's why we stand out:
✅ Award-Winning Discreet Shipping & Packaging
✅ 100% Body-Safe, High-Quality Products
✅ Privacy-Focused, Secure Shopping
✅ Dedicated 24/7 Customer Support
✅ Exclusive Deals & Loyalty Rewards
✅ Educational Content for All Experience Levels

How can I contact customer support?

You can reach our friendly support team via:
📧 Email: tribecare@lustytribe.com
💬 Live Chat (available during business hours)
📖 Help Center (FAQs, guides, and troubleshooting tips)

Still Have Questions?

If we haven’t answered your question, feel free to contact us anytime. We're here to help you have the best shopping experience! 💜